ServiceTitan + Viewpoint Vista

ServiceTitan is the primary location where new service customers are created. These ServiceTitan Customers are added to Vista when an Invoice is exported from ServiceTitan. Vista AR customers can also be sent to ServiceTitan when needed. This is important if you are a construction and service Vista user, where some customers start as Vista construction projects, and some start as ServiceTitan service calls.

Accounts Payable teams rejoice with the ability to retain control of new Vendor creation in Vista, ensuring only allowed Vendors are used in ServiceTitan.

Customer invoices and credit memos that are generated in ServiceTitan will be synchronized with Vista Accounts Receivable Invoices, and the associated cost side impacts are recorded directly in the GL.

This integration supports both customer down payments and payments on invoices. Down payments will be posted as 'On-Account' transactions and payments on invoices will be posted directly to the AR Invoice. When an invoice finaly posts to Vista where a down payment was applied 'On-Account', the integration will automatically apply those funds to the invoice. These steps drive alignment between ServiceTitan and Vista for cash received.

As the product is received in ServiceTitan, a receiver is generated. If you choose to create a Bill in ServiceTitan based on this receiver automatically, we will integrate the bills to Vista as Purchase Orders to pay against when AP processes the invoice from the Vendor. AP staff will know that all POs are for received goods and are ready to pay. Alternatively, if the ServiceTitan Bill is entered when the Vendor's invoice is received, we will integrate this bill to Vista as an AP Invoice. AP staff will then be able to pay vendors as always, without duplicate entries or difficult approval processes between departments.